Order Policies

Order Terms & Conditions (USA)

    • Orders may be placed online exclusively at www.doublemoss.com
    • Prices listed exclude taxes.
    • We must receive full and total payment at the time your order is placed.
    • Your order goes into production once payment has been received.
    • After an order has been placed you may not cancel or modify the order. 
    • We reserve the right to refuse sales or cancel orders placed by a customer in violation of this sites terms of service or as otherwise determined by Doublemoss LLC.
    • Products marked "Made to Order" in the product description are handmade and require 2-4 weeks to produce. 
    • Made to Order vs. Quick Ship Explained:
      • Quick Ship. These items ship in 1-3 business days unless otherwise noted on our site. We keep our best selling products and popular sizes in stock ready for you. How do you know its in stock? It will say "Quick Ship" in the product description.
      • Made to Order. These items require 2-4 weeks lead time for us to produce the item just for you. That's right we are hand making this just for you and with our obsession for creating quality craftsmanship and sourcing of the highest grade materials, that can take us some time. 

    Order Terms and Conditions (International Orders)

    • All sales are final. No returns, exchanges, or refunds are accepted.
    • Due to the finality of this policy please contact us with any questions.
    • Taxes and import duties may be applicable on your order and will be calculated and paid for by you at checkout. 
    • Please read our International Shipping Policy here for more information on international shipping. 

    Promotional Offers Terms and Conditions:

    • Promotional offers may be used while supplies last.
    • Promotions begin and end on the date and times listed on the promotion marketing materials or on our website. 
    • Promotions may not be applied to Gift Cards. 
    • Promo codes may be for used only for a limited time as specified by the details of each promotion.
    • Promotions may not be applied to any previous or future orders. Promotions may only be used during the time in which the promotion is active as listed on the promotional terms page.  
    • Details of current promotions will be announced and listed on our website during the promotions active dates. Promotions may be also announced and listed on our social media accounts and or via email. We reserve the right to announce promotions on any or all media outlets as we see fit. 
    • Some promotions may not require a code and will be automatically applied during checkout. See details of the current promotion listed on our website if applicable. 
    • Promo codes cannot be applied to previously placed orders.
    • Promo codes may not be combined with other offers. 
    • Promo codes are not transferable or redeemable for cash or credit.
    • Certain products may be excluded from promotional offers. See the specific details of the offer for any exclusions.
    • Doublemoss LLC reserves the right to refuse usage of any promotional codes by any customer that it deems may be mis-using, tampering, or re-using any promotional code or if customer has violated any the terms of this website or terms of the promotion.

    Protecting our customers from online fraud

    To protect both our customers and our business from online fraud we employ fraud detection and avoidance software to analyze transaction data from all orders placed on our website. In the event your order was flagged by our fraud detection software you will be emailed by one of our fraud prevention team members. It will be requested that you verify details of your orders transactions. Doublemoss will never request your full credit credit card number or any other financial details that could put your privacy at risk.  Order verification emails will only come from the address arte@doublemoss.com. If you receive an email from any other address claiming to be a member of Doublemoss, please contact us to verify its accuracy and never give your personal information or financial information. Your order number will be included in any email which we send to you. If you have any questions about the actions which we take to prevent online fraud and to protect you during your shopping experience at doublemoss.com please contact us here. 

      This page was last updated on: 12/4/20