Order Policies

Order Terms & Conditions (USA)

    • Orders may be placed online exclusively at www.doublemoss.com.
    • Prices listed exclude taxes.
    • All sales are final. No returns or refunds are accepted due to the nature that our products are made to order. Please contact us prior to purchase with any questions.
    • We must receive full and total payment at the time your order is placed.
    • Your order goes into production once payment has been received.
    • After an order has been placed you may not cancel or modify the order. 
    • We reserve the right to refuse sales or cancel orders placed by a customer in violation of this sites terms of service or as otherwise determined by Doublemoss LLC.
    • Products marked "Made to Order" in the product description are handmade and require 2-4 weeks to produce. 
    • Made to Order vs. Quick Ship Explained:
      • Quick Ship. These items ship in 1-2 business days. We keep our best selling products and popular sizes in stock ready for you. How do you know its in stock? It will say "Quick Ship" in the product description.
      • Made to Order. These items require 2-4 weeks lead time for us to produce the item just for you. That's right we are hand making this just for you and with our obsession for creating quality craftsmanship and sourcing of the highest grade materials, that can take us some time. 

Order Terms and Conditions (International Orders)

  • All sales are final. No returns, exchanges, or refunds are accepted due to the nature that our products are made to order. Please contact us prior to purchase with any questions.
  • We do not accept exchanges for any reason on any international orders. Due to the finality of this policy please ensure your sizing is correct prior to purchase.
  • Taxes and import duties may be applicable on your order and will be calculated and paid for at checkout. 
  • Please read our International Shipping Policy here for more information on international shipping. 

Promotional Offers Terms and Conditions:

  • Promotional offers may be used while supplies last.
  • Promotions begin and end on the date and times listed on the promotion marketing materials or on our website. 
  • Promotions may not be applied to Gift Cards. 
  • Promo codes may be for used only for a limited time as specified by the details of each promotion.
  • Promo codes cannot be applied to previously placed orders.
  • Promo codes may not be combined with other offers. 
  • Promo codes are not transferable or redeemable for cash or credit.
  • Certain products may be excluded from promotional offers. See the specific details of the offer for any exclusions.
  • Doublemoss LLC reserves the right to refuse usage of any promotional codes by any customer that it deems may be mis-using, tampering, or re-using any promotional code. 

This page was last updated on: 8/29/20