Doublemoss Jewelry - Order Policy

Order Terms & Conditions (USA)

  • Orders may be placed online exclusively at www.doublemoss.com.
  • Prices listed exclude taxes.
  • All sales are final. No returns or refunds are accepted due to the nature that our products are made to order. Please contact us prior to purchase with any questions.
  • After an order has been placed you may not cancel or modify the order. 
  • We reserve the right to refuse sales or cancel orders placed by a customer in violation of this sites terms of service or as otherwise determined by Doublemoss LLC.
  • We must receive full and total payment at the time your order is placed. Orders go into production once payment has been received.
  • Fine jewelry orders take approximately 3-4 weeks to produce.
  • Any rush production requests may be sent to orders@doublemoss.com . Please include your order # and name. Certain orders may not be elligible for rushed production. Rush fees are applicable and vary pending the product and turn around time needed. 

Order Terms and Conditions (International Orders)

  • All sales are final. No returns, exchanges, or refunds are accepted due to the nature that our products are made to order. Please contact us prior to purchase with any questions.
  • We do not accept exchanges for any reason on any international orders. Due to the finality of this policy please ensure your sizing prior to purchase.
  • Local Tax/VAT and import duties may be applicable on your order and will be calculated and paid for at checkout. 
  • Please read our International Shipping Policy here for more information on international shipping. 

Promotional Code Terms and Conditions:

  • Promo codes may be for used only for a limited time as specified by the details of each promotion.
  • Promo codes cannot be applied to previously placed orders.
  • Promo codes may not be combined. 
  • Promo codes are not transferable or redeemable for cash or credit.
  • Certain products may be excluded from promo codes. See the specific details of the promo code for excluded products.
  • Doublemoss LLC reserves the right to refuse usage of any promotional codes by any customer that it deems may be mis-using, tampering, or re-using any promotional code. 

This page was last updated on: 6/5/20