Returns & Exchanges

 

Prior to your purchase please read in detail all of the terms of our policies below.

COVID-19 UPDATE TO RETURN POLICY 

UPDATE 3/23/20 2:10PM PST

OUR RETURN POLICY IS TEMPORARILY SUSPENDED DURING THE COVID-19 CRISIS. DOUBLEMOSS WILL ALLOW FULL REFUNDS ON ANY ORDERS PLACED DURING OUR CLOSURE AND PRIOR TO US RESUMING NORMAL BUSINESS OPERATIONS. IF YOU PLACED AN ORDER DURING THIS TIME YOU WILL BE NOTIFIED ONE WEEK PRIOR TO OUR RESUMING OF MANUFACTURING WITH AN OPPORTUNITY TO CANCEL YOUR ORDER FOR A FULL REFUND. PLEASE KEEP IN MIND REFUNDS MAY TAKE UP TO 15 BUSINESS DAYS TO PROCESS. 

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RETURN POLICY

 

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS AT THIS TIME.

 

Due to the finality of the policy and the fact our fine jewelry is “made to order” we encourage you to examine our documentation on sizing and ensure you have chosen the correct size for your item(s).


EXCHANGE POLICY

CLICK HERE TO START AN EXCHANGE ONLINE.

You may exchange your item within seven (7) days of receiving your order if you:

(a) receive your item with what is believed to be a manufacturer defect

-or-

(b) you purchased the incorrect size.


In order to qualify for an exchange items MUST BE UNWORN and in the exact condition as received with all of the original packaging. You may only exchange an item due to incorrect sizing one (1) time per order. You will be responsible to pay for all shipping and insurance costs associated with an exchange. Certain fine jewelry items may not be exchanged and it remains the discretion of us to authorize any exchange.

Due to the nature of our products being custom made to order, any exchanges may take approximately 3-4 weeks to be produced and shipped to you. 

 

QUESTIONS

If you have any questions concerning our return or exchange policies please contact us at : support@doublemoss.com