Repairs and Care

REPAIRS

Should you wish to make repairs or alterations to your Doublemoss fine jewelry please reach out to a representative at support@doublemoss.com. You will be responsible for costs associated with any requested alterations, repairs or the cost of round trip shipments.

 

PRODUCT CARE

We recommend caring for our 14k gold jewelry with warm water and a mild detergent. You may use a soft brush or cloth to wipe the item during cleaning, do not use any abrasive cleansers or materials as it will scratch the gold and create uneven streaks or undesirable markings. Take extra care when cleaning gemstones such as diamonds and rubies. Do not use chemicals when cleansing gemstones. 

If you own our La Perla Jewelry you must take extra care when cleaning your item. It is suggested not to use any detergents and stick to just warm water and a soft cloth. Do not use any abrasives, chemicals or solutions when cleaning pearl jewelry.

If you have any questions about care and maintenance please contact us at support@doublemoss.com